Last updated: May 14, 2025

At DitchRide, we protect your privacy. We are a Canadian travel service. We connect riders with trained drivers. Our drivers use vans and SUVs. We help you travel between cities. These include Calgary and Edmonton. Visit our Services Page to learn more. This Privacy Policy tells you how we collect your info. It tells you how we use your info. It tells you how we protect your info. We follow Canada’s main privacy law (PIPEDA). Please read this with our Terms of Service.

1. Who We Are

DitchRide is changing travel across Canada. You might journey for business meetings. You might visit family. We want to give you a comfortable ride. We want to provide a safe trip. We want to offer a quick journey. We care about your privacy. This document explains how we handle your personal data. We are careful. We are transparent. We never misuse your personal information.

2. The Info We Collect

We collect the following personal details you provide directly:

  • Name
  • Email address
  • Phone number
  • City or general location
  • Any additional information shared through forms or bookings

We also gather technical data automatically, including:

  • IP address
  • Device and browser specifications
  • Approximate geographic location
  • Site usage patterns (tracked via Google Analytics and Meta Pixel)

For more details, see our Terms of Service.

3. How We Use Your Info

Your info helps us:

  • Book your rides
  • Manage your rides
  • Inform you on key updates (trip changes, launch news)
  • To make sure our platform performs better
  • Make your ride better
  • Send you ads (only if you agree)
  • Study our website and marketing

Manage your settings anytime. Go to your Account Settings.

4. Your Permission

When you use our forms or website, you agree to our data practices. These practices are in this policy. Want to change your mind? You can do this anytime. Go to your account page or contact us.

5. Other Tools and Sharing

We never sell your personal data. But we work with other services to make your time better:

  • Google Analytics (helps us see website traffic)
  • Meta Pixel (helps us show you good ads)
  • Customer service tools (helps us give support and send emails)

These companies might handle your data in other countries. But we make sure they follow the rules set by the Office of the Privacy Commissioner of Canada.

6. How We Keep Your Data Safe

We keep your personal data safe through:

  • Coded databases
  • Access controls
  • Safe hosting
  • Regular safety checks

Have technical questions? Please contact our support team.

7. Your Rights Under PIPEDA

Your rights include:

  • Seeing your personal data
  • Fixing wrong info
  • Taking back your permission
  • Asking us to delete your data

Want to use these rights? Visit your account page or contact us. For more info about your rights, visit the Privacy Commissioner of Canada.

8. How Long We Keep Data

Your information is retained only for as long as necessary to deliver our services and comply with legal obligations. Once you delete your account via your settings, we securely erase your personal data in accordance with our data retention policy.

9. Contact Us

Have questions? Want to see or update your info? Here’s how to reach us:

10. Policy Updates

We may revise this Privacy Policy from time to time. If significant updates occur, we’ll let you know—either by posting a notice on our homepage or reaching out via email. The latest version is always available at ditchride.com/privacy-policy. Want to stay in the loop with DitchRide updates? Feel free to reach out to our team.

This privacy policy follows Canadian privacy laws including PIPEDA. For more info about privacy laws in Canada, visit priv.gc.ca.ion about privacy laws in Canada, visit priv.gc.ca.about privacy laws in Canada, visit priv.gc.ca.